For Business
PROFiT, short for Prevention of Fraud in Trade, was established in 2000 when its members united to combat fraud in the travel industry. Since then, PROFiT has worked tirelessly to educate both the trade and the public on how to prevent economic crime.
As a not-for-profit organisation, PROFiT provides counter-fraud advice and support to the entire travel industry. Much of this work is offered without charge, apart from a small annual membership fee.
By joining our membership scheme, your organization can benefit from a range of services, including:
- The right to attend PROFiT meetings.
- Access to a dedicated fraud prevention community.
- Permission to use the PROFiT mark to showcase your commitment to fraud prevention.
Whether your business is dealing with chargebacks, credit card fraud, internal fraud, or simply seeking guidance on fraud prevention, PROFiT is here to help.
Join us in our mission to make the travel industry safer for everyone.
Behaviour of a Fraudster
Besides the specifics details of what a fraudster is trying to purchase and the details they have given it is also worth considering what a fraudster does before they begin a transaction. Being able to capture behavioural data may assist you in determining if a booking is fraudulent.
What is a Rule Base?
A rule base is simply a set of conditions that trigger an action. In the case of fraudulent bookings you are looking for triggers that suggest the bookings may be fraudulent. In basic terms a rule base could be that if a product above a certain value is being purchased additional security checks are required.
Validating a Booking
On occasions you will come across bookings that require a manual review to ascertain if the booking should be accepted or rejected. Whether an online or call centre booking there are a few simple steps to take to assist you in making your decision.
Challenge a Chargeback
A chargeback is where a customer has had money debited from their account which they dispute, this results in a refund being made to the customer. As well as fraud there are many reasons for a chargeback such as the goods or services were not up to standard, the goods or services were faulty, the goods or services did not arrive or the customer has been charged twice.
Fraud Prevention Systems
Various systems exist to highlight potential fraudulent bookings; the seven types of systems detailed below offer a summary of the types of systems on the market. Although not an exclusive list, if you a looking to purchase a 3rd party system it is advisable to first make a decision on what type of system you require.