Latest Fraud News

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Holidaymakers are being warned about a rise in flight cancellation compensation scams following the COVID-19 crisis. Claims management firms that once targeted PPI (Payment Protection Insurance) mis-selling have turned their sights on flight delays and cancellations. They purport to offer … Continue reading

Online travel agency Loveholidays is warning customers that fraudulent callers are posing as Loveholidays staff. A message on its Facebook page says: “We have been informed that fake callers posing as loveholidays representatives have been targeting our customers and asking … Continue reading

As many as 25,000 British Muslims planning to book trips to Mecca for Hajj in July are being urged to check that their travel company is Atol protected. The lesser pilgrimage of Umrah was suspended in Saudi Arabia due to … Continue reading

Travel companies are being urged to report coronavirus related cyberattacks to travel anti-fraud group Profit. The plea comes as Profit joins the police task squad tackling coronavirus related fraud and cybercrime. The Fraud Advisory Panel Covid-19 Task Force, which includes … Continue reading

A Leicester travel agent that fraudulently sold pilgrimage trips to Mecca has been ordered to pay over £100,000 in legal costs and compensation to its victims. Al Shafqat Hajj Ltd illegally used stationery containing the symbols of both the Air … Continue reading

Cathay Pacific has been hit with a £500,000 fine for failing to protect the security of its customers’ personal data. The penalty was imposed by the Information Commissioner’s Office (ICO) after the personal details of more than 9.5 million customers … Continue reading

An online travel agent is being sought by police after allegedly duping customers out of £125,000 and ruining dozens of holidays. Hayley King, 34, is accused of taking money from victims who were told her firm Around The World Travel … Continue reading

Worshippers fear they will lose thousands of pounds after their Hajj pilgrimages to Mecca were cancelled. Pilgrims, who each bought packages through travel agent Taha Travel, in Small Heath, Birmingham, said refunds were not received and the shop was closed. … Continue reading

In an international operation that took place at 200 airports across the world, crime agency Europol has arrested 79 individuals suspected of using stolen credit card data for the online purchase of flight tickets. Airline companies are among the most … Continue reading

Jet2holidays has won a “landmark” court appeal which allows it to issue contempt of court proceedings against holidaymakers who withdrew dubious claims of being sick while on holiday. The Court of Appeal ruled in favour of the tour operator, which … Continue reading

Anti-fraud group Profit is urging travel firms to reduce their reliance on computer passwords in its latest Counter Fraud Campaign 2019 email. It suggests businesses should only use passwords except where necessary, such as for access to the company Wi-Fi, … Continue reading

A travel agent who cheated customers out of thousands of pounds for flights he did not book has been jailed for 21 months. Chetan Pal Panesar, who ran E-tickets Worldwide Limited, in Handsworth, Birmingham, tricked 18 people out of £32,000. … Continue reading

Travel firms have been told to be on their guard against hacking after at least 15 high-profile cases in the industry this year. The warning is part of an email campaign by Prevention of Fraud in Travel (Profit) and the … Continue reading

Former JetBlue gate agent Tiffany Jenkins, 31, pleaded guilty in a Boston federal court Friday to three counts of wire fraud after upgrading the plane tickets of friends, family and acquaintances over the course of roughly 15 months. The scam, … Continue reading

The Civil Aviation Authority believes fraudsters have been seeking to undermine its refund operation, and has reported its concerns to the police. The CAA began the largest ever Atol refund operation yesterday morning, as it looks to reimburse 360,000 forward … Continue reading

People trying to claim refunds on flights and hotels booked with collapsed holiday giant Thomas Cook have been warned about possible fraudsters trying to get hold of their details. Britain’s aviation regulator the Civil Aviation Authority (CAA) said this afternoon … Continue reading

Fraud attack rates against airlines have risen dramatically over the last year while attacks on the hotel sector have fallen. According to the latest Fraud Attack Index from e-commerce fraud prevention specialists, Forter, attack rates on airlines have jumped 61%. … Continue reading

Travel companies are being warned to harden their websites to protect their branding and images from theft. In the 13th part of an email campaign by Prevention of Fraud in Travel (Profit) and the Fraud Intelligence Network (Fin) with the … Continue reading

Travel agents are being told how they can challenge fraudulent chargebacks by customers. A recent study by fraud management and chargeback protection services specialist ClearSale in February suggested that as much as 86% of chargebacks are potentially fraudulent. Chargebacks are … Continue reading

Thomas Cook customers are being targeted by fraudsters claiming to offer refunds. The government’s Insolvency Service and Abta are warning customers not to hand over any bank details to anyone claiming they work for the collapsed travel giant or a … Continue reading