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A Leicester travel agent that fraudulently sold pilgrimage trips to Mecca has been ordered to pay over £100,000 in legal costs and compensation to its victims. Al Shafqat Hajj Ltd illegally used stationery containing the symbols of both the Air … Continue reading

In an international operation that took place at 200 airports across the world, crime agency Europol has arrested 79 individuals suspected of using stolen credit card data for the online purchase of flight tickets. Airline companies are among the most … Continue reading

Jet2holidays has won a “landmark” court appeal which allows it to issue contempt of court proceedings against holidaymakers who withdrew dubious claims of being sick while on holiday. The Court of Appeal ruled in favour of the tour operator, which … Continue reading

Anti-fraud group Profit is urging travel firms to reduce their reliance on computer passwords in its latest Counter Fraud Campaign 2019 email. It suggests businesses should only use passwords except where necessary, such as for access to the company Wi-Fi, … Continue reading

People trying to claim refunds on flights and hotels booked with collapsed holiday giant Thomas Cook have been warned about possible fraudsters trying to get hold of their details. Britain’s aviation regulator the Civil Aviation Authority (CAA) said this afternoon … Continue reading

Fraud attack rates against airlines have risen dramatically over the last year while attacks on the hotel sector have fallen. According to the latest Fraud Attack Index from e-commerce fraud prevention specialists, Forter, attack rates on airlines have jumped 61%. … Continue reading

A BBC investigation into an alleged scam by a London-based travel agent will be aired tonight. Inside Out South on BBC One is due to be shown at 7:30pm this evening and then on iPlayer. It comes after complaints from … Continue reading

A bogus email from a UK airport attempted to defraud thousands of people, it has emerged. The scam used a fake gov.uk address, but the messages were prevented from ever reaching their intended recipients. It was one of a range … Continue reading

All travel businesses are vulnerable to fraud committed by their own staff and need to take steps to prevent it, the counter fraud campaign 2019 has warned. Employee fraud has come under the spotlight this week in part three of … Continue reading

Checking and knowing the companies you work with means your own firm is less exposed to potential fraud risks, according to the latest instalment of the Counter Fraud Campaign 2019. The email campaign, which includes free tips on fraud awareness … Continue reading

Amadeus has warned new EU anti-fraud rules risk “massive loss of business” for online retailers despite the UK regulator’s decision to delay enforcement. An EU requirement for Strong Customer Authentication (SCA) on e-commerce payments over £30 means card issuers could … Continue reading

Car hire specialist Flexible Autos has reassured its agent partners that all reservations are unaffected after it fell victim to a cyberattack. The trade-only supplier said its technology was compromised on Sunday (July 7) by a “malicious attack” and that … Continue reading

Hotel giant Marriott International is to be fined £99m following a massive data breach which came to light last year. The Information Commissioner’s Office (ICO) said the personal information of 339 million customers was compromised and today issued a notice … Continue reading

Travel anti-fraud group Profit is to launch an email awareness campaign to harden the industry against fraud and cybercrime. The campaign, which goes live tomorrow (July 5) and is due to last around ten weeks, includes free tips on how … Continue reading

Fraud prevention agencies have combined forces to study the extent of the issue in the travel industry and are asking the trade to help with research. Prevention of Fraud in Travel (PROFiT), Fraud Intelligence Network (FIN), City of London Police … Continue reading

Travel companies are being urged to take part in the industry’s biggest fraud survey and data analysis. The study aims to analyse information from more than 1,000 UK and Irish travel companies to produce new guidance for the trade – … Continue reading

Agents at the Advantage conference have been warned to beef up their cybersecurity to help reduce the risk of their website being cloned or customers’ data being stolen. Alejandro Fernandez-Cernuda Diaz, director of communications at the Global Cyber Alliance talked … Continue reading

A webinar on cyber security in call centres is to be held this month to help travel firms protect themselves from criminals. The industry’s anti-fraud group, Prevention of Fraud in Travel (Profit), is inviting anyone in the trade to join … Continue reading

More than 5,000 cases of holiday and travel booking fraud were reported last year with total losses of £7 million. The average amount lost was £1,380 per person, with more than half (53%) of the crimes reported related to the … Continue reading

A Thomas Cook agent created fake refunds to steal thousands of pounds and book herself a luxury holiday, say reports. According to The Argus newspaper, Holly Cull “racked up huge debt problems” while living in Lewes, East Sussex, so she … Continue reading