Chargebacks and 3D Secure
What is a chargeback?
A chargeback is where a customer has had money debited from their credit card which they dispute, if the dispute is upheld it results in a refund being made to the customer.
Are chargebacks fraudulent bookings?
Up to 65% of chargebacks are where a customer has reported an unauthorized use of their credit card; this is usually as a result of the card being stolen or cloned. Where a chargeback is processed as a result of cloned or stolen the original transaction is regarded as fraudulent.