Sharp rise in fraud attacks
There was a 19% rise in fraud attacks on land travel and accommodation last year, says a new report.
The Fraud Attack Index 2019, by fraud prevention experts Forter, says moves by hoteliers and transport companies to improve the customer experience are making it easier for fraudsters.
“As hotels, car rentals and train services aim to optimize for customer experience, they face challenges when it comes to fraud prevention,” said the report.
“An ideal customer experience means removing some of the traditional barriers like requiring proof of identity. This provides fraudsters with an opportunity.
“Transactions and bookings where the payment is made online in advance are particularly prone to attack, but are also increasingly popular with good customers.