Travel Trust Association Fraud Case Study

The Travel Trust Association has teamed up with Prevention of Fraud in Travel (PROFiT) to carry out a case study with the aim of identifying the causes of payment fraud and reducing all TTA members exposure to this type of fraud. The case study will analyse how payment fraud affects members of the TTA highlighting common threats and will make recommendations of best practice for TTA members to prevent payment fraud.

PROFiT in conjunction with Fraud Intelligence Network (FIN) and the Police counter fraud body the National Fraud Intelligence Bureau (NFIB) jointly conducted a case study with the wider travel industry in 2012 the results of which can be found at Case Study Results. For the TTA case study PROFiT again will be working with FIN who are experts in the processing and analysis of fraud data and the NFIB part of the City of London Police who are the lead force for Economic crime in the UK.

What Participants Will Need to Provide

Case study participants will be required to provide all data they hold relating to the following types of bookings:

• Chargebacks – where a chargeback has been received from your bank
• Rejected bookings – where a booking has been stopped as it is suspected to be fraudulent
• Suspicious activity – where a booking has not been processed as it is suspected to be fraudulent

All data provided by case study participants will be processed and analysed via the FIN system and uploaded to the NFIB which will automatically get the information into the Police systems. Data provided will be anonymised so that your organisation cannot be identified, and the results will be published in a case study.

The Next Step

If you would like to take part in the case study please email davidr@fraudintelnet.co.uk.

Data for the case study will be collected in December/January and the case study will be published in the first quarter of 2014.

We are able to ingest all information your organisation collects during the booking process including:

Primary data:

First name
Last name
Date of birth
Telephone number
IP address
Email address
Postal address

Secondary data:

Booking date
Commencement date
Order type (Flight only, Flight plus, Package, Accommodation only etc.
How booked (Online, call centre etc.)
Price
Payment card number

Travel specific data:

Destination
Departure point

The data can be sent in any format including cvs, xls, xlsx, ods. We recommend that when sending us your data it is sent via a password protected file.