We can’t slow down on bogus claims
Tour operators are taking a ‘more forensic approach’ to sickness claims. Ian Taylor reports
Thomas Cook has a team of lawyers “forensically” reviewing holiday sickness claims as it seeks to drive down the number of fraudulent claims.
Rebecca White, Thomas Cook senior legal counsel for litigation, said: “Thomas Cook’s experience reflects that of the entire industry.
“We saw a dramatic spike in gastric illness claims into last year. Abta data showed a significant surge.”
White, who began working for Thomas Cook a year ago, said industry efforts appear to be having an impact.
She told a Hill Dickinson travel law seminar at the end of last year: “Levels [of claims] are going down and we take encouragement from that, but we’re cautious about it. We can’t afford to take our foot off the gas.”