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The UK ambassador to Spain has praised the UK travel industry for co-operating to help stamp out bogus gastric illness complaints by British holidaymakers. The issue tarnished the reputation of British tourists to the country, Simon Manley told the Abta … Continue reading

Bristol Airport has blamed a ‘speculative’ cyber attack for the failure of its flight display screens over two days. Although the airport said there was no disruption to flights, some passengers complained on social media of baggage delays and lack … Continue reading

Coordinated police raids in Germany and Sweden have resulted in the arrest of two individuals suspected of running a cyber fraud gang that used stolen payment card data to book hundreds of airline and train tickets to help smuggle people … Continue reading

Abta predicts the government ban on cold calls will reduce the number of fraudulent holiday sickness claims made against tour operators. The new measures prohibiting nuisance calls came into force over the weekend. People will now be given the choice … Continue reading

A cyber security firm claims to have discovered a malicious script injected into the British Airways website, which could be the cause of the data hack that affected 380,000 customer transactions. BA said it was unable to comment on a … Continue reading

Ben Dickinson, cyber security consultant for technology giant ABB, said the pace of change in the way people work and increasingly sophisticated methods of hacking were a recipe for potential trouble. While some companies are on top of the need … Continue reading

A couple produced and sold hundreds of fake bus and train passes in a £50,000 fraud, a court heard. But the racket was rumbled by railway officials as the passes were too wide for new ticket machines at stations. Police … Continue reading

British Airways’s boss has apologised for what he says was a sophisticated breach of the firm’s security systems, and has promised compensation. Alex Cruz told the BBC that hackers carried out a “sophisticated, malicious criminal attack” on its website. The … Continue reading

Callous con artists are targeting people who have already been a victim of timeshare fraud to steal more of their cash, it was claimed today. Victims of ‘timeshare recovery fraud’ across Britain reported losing a total of more than £7million … Continue reading

Thousands of Air Canada passengers’ personal details are suspected to have been accessed in a data breach of the airline’s mobile app. Users who had entered their passport details have been warned that they may have had data stolen. The … Continue reading

A fresh warning has been issued to solicitors over false holiday sickness claims. Law firm regulator the Solicitors Regulation Authority (SRA) has reminded them of their responsibilities when handling holiday illness claims. The SRA currently has 18 cases under investigation … Continue reading

Plans to raise the maximum value of personal injury claims such as holiday sickness in the small claims court have been delayed for a year. The government’s change of stance means that rules that were scheduled to come into effect … Continue reading

Holidaymakers are being urged to be wary of approaches from individuals or companies encouraging them to submit exaggerated or false holiday sickness claims. ABTA issued a warning after research found that 70% of Brits don’t realise that making a false … Continue reading

A fixed recoverable costs regime which has been extended to gastric illness claims made abroad will not be applied to all personal injury claims relating to package holidays, a government report has concluded. The Ministry of Justice today published the … Continue reading

TUI is warning customers about a Facebook scam using its name. The Facebook page posing as the travel giant is doing the rounds offering the chance to win free holidays. The page asks users to sign up with their personal … Continue reading

Police and lawyers are turning the tide against firms driving fake holiday sickness claims with a flurry of investigations and private prosecutions. Merseyside Police has opened investigations into two claims management companies (CMCs). It is monitoring three cases lodged against … Continue reading

A law firm that has defended 2,000 spurious holiday sickness claims is now pursuing the individuals and companies behind them. Ben Ireland reports, a year after the launch of Travel Weekly’s Fight Fake Claims campaign A zero-tolerance approach to dubious … Continue reading

BOOKING.COM has been targeted by hackers trying to steal hundreds of thousands of pounds in the most recent cyber crime attack in the travel industry. It was claimed payment was needed – and the messages seemed alarmingly genuine. Numerous hotels … Continue reading

The absurd and unrealistic forecasts seen in many Hollywood films have become reality. According to the United Kingdom’s National Crime Agency, organised cybercrime is now affecting more people than any other form of crime – including drugs, firearms, organised immigration … Continue reading

Police are investigating a Huddersfield travel agent over claims that customers have been defrauded. Customer Asif Tanvir says he lost almost £1,000 after two flights to Dubai and Pakistan were cancelled the night before he and his wife were due … Continue reading