Delta suffers cyber breach via online chat
Delta Air Lines has reported a cyber breach via an online chat service, highlighting the security risks of third-party technology providers.
The breach affecting Delta occurred at IT services provider [24]7.ai between September 26 and October 12 last year.
Delta said it was informed of the breach on March 28. The airline reported it on April 5, saying “certain customer payment information may have been accessed”.
The airline has offered free credit-monitoring services to customers affected and launched a dedicated website, delta.com/response, to provide updates and answer questions.
The carrier reported the cyberattack may have exposed the payment information of “several hundred thousand” customers.
Delta said: “We will directly contact customers who may have been impacted by the cyber incident.”
California-based software company [24]7.ai offers services such as predictive analytics and virtual agents. Delta said the company provided it with online chat services and it had shut down the chat function.