UK banks urged to protect customers from fraudsters
British banks must do more to protect customers from transferring money to scam artists, says a new “super-complaint” to the UK’s payments watchdog.
Which?, the consumer group behind the complaint, said banks had to take responsibility if customers sent money to schemes that turned out to be fraudulent.
As an example, it said it had seen cases where consumers had booked holiday rentals online and were sent confirmation emails to pay via bank transfer. Soon after the transfer was made, the property disappeared from listings and the customer was left with no way to retrieve any money.