Fight Fake Claims: Monarch will not be a soft touch
Q. How quickly has the number of claims spiralled?
A. In 2015 we had 96 claims, and in 2016 we had 462, which is a near-400% increase. It’s a phenomenal rise. It’s still a small percentage in the big scheme of things, but our industry and customers are being criticised by overseas hotels.
Q. So who is to blame?
A. Claims management companies have piled in and that’s led to the increase. There’s some very aggressive advertising, lots of social media activity and cold calling, and we’ve seen stands in shopping centres in the UK as well as touts in resorts. It’s not as if European hygiene has got worse or British stomachs have got weaker.