False travel insurance claims
Insurance claims investigators are reporting a rise in holidaymakers lying about the circumstances of their claims to increase their chances of having them paid.
The Special Investigations Unit of claims and assistance providers CEGA said customers who have had their claims refused are then changing their stories in a bid to get the claim paid.
“In the last year we’ve seen a rise in the number of customers submitting alternative, fabricated evidence to back up a claim,” says Simon Cook, CEGA’s head of technical claims.
“For example, we’ve seen missed flights blamed first on something not covered by a policy, such as poor timekeeping, and then on something that’s more likely to be covered, such as a puncture en-route to the airport.