Sickness claims ‘a serious threat’ to UK business
European hoteliers are raising prices and threatening to withdraw from the UK market in response to the explosion in overseas holiday sickness claims by British holidaymakers.
Andy Cooper, head of regulation, compliance and resilience at the UK’s number-three tour operator Jet2Holidays, said: “This is a serious threat.”
Cooper told the Abta Travel Matters conference in London last week: “There is something fundamentally wrong with a legal process that makes it cheaper to pay a claim than fight it.
“We have a 24-hour helpline for customers with problems in resort, we have holiday reps [in resort] we collect questionnaires from holidaymakers in resort and none show any evidence of an increase in sickness, but there is an increase in claims.”