The role of technology in security & fraud prevention
Constant advances in technology – such as the move towards remote payments and transactions – has had a huge impact on the travel industry. Swiftly evolving tech allows travel agents and OTAs to be agile and responsive, maximising time efficiency and profits. Yet, this also means travel companies must always be ready to adapt quickly to stay ahead of the game.
This is particularly pertinent when fraudsters are developing new techniques at an alarming rate, just as new fraud prevention methods become more effective. In fraud prevention, travel companies should always have the security of bookings front of mind and state-of-the-art technology is vital. For example, interactive voice response (IVR), which has now been implemented for customers of our flagship product iVector, allows travel agents and OTAs to take secure payments over the phone. As well as making their call centres more efficient, this is crucial for customer security and peace of mind.