Tui customer dishonest sickness claim
A Tui customer has been ordered to pay nearly £20,000 to the operator after being found guilty of fundamental dishonesty for claiming to be ill while on holiday.
Justin Miller, of Penarth in Wales went to Cape Verde with his father, brother and brother’s girlfriend for two weeks on May 31 2016, staying all-inclusive at the Riu Toureg hotel.
The 40-year-old did not report any issues or illness at the time. Tui said the first knowledge that it or the hotel had the alleged sickness was receipt of the Letter of Claim around six months after Miller returned home.
Miller claimed there was a poor standard of hygiene at the hotel and that food was not properly cooked. His claim was supported by medical evidence from a Doctor Lieberman and a claim by his father, Steve Coombe.
Tui looked at Miller’s Facebook page and found posts during the course of the holiday which showed him eating, drinking and socialising. This evidence was used by Tui in court.