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Fraud Prevention News


Thomas Cook has successfully defended a holiday sickness claim which a judge branded “fundamentally dishonest”. A spokesman for the operator said the win was a “significant case which sends a clear message to claimants”. He added: “We will not pay … Continue reading

European hoteliers are raising prices and threatening to withdraw from the UK market in response to the explosion in overseas holiday sickness claims by British holidaymakers. Andy Cooper, head of regulation, compliance and resilience at the UK’s number-three tour operator … Continue reading

Joint action by the UK travel trade and police, courts and hoteliers in Spain has led to a major a breakthrough in the fight against false sickness claims. According to TUI UK and Ireland, a major crackdown has led to … Continue reading

Tui is working with Spanish police to help with efforts to crack down on bogus illness claims by holidaymakers prompted by claims management companies in resorts. The Thomson and First Choice parent company met with the financial crimes division of … Continue reading

The Travel weekly and Travolution Cyber Security Summit was hosted by Natwest and sponsored by Worldpay, Syntec/Cardeasy and law firm Hill Dickinson Cybercrime is rife in travel and the sector is subject to “a lot of bad practices”, according to … Continue reading

Jet2holidays claims a couple seeking holiday sickness compensation “drank shots and spirits” on the night they were allegedly taken ill. The couple from Liverpool travelled with Jet2holidays on a 12-day all-inclusive holiday to Gloria Palace, San Agustin, Gran Canaria in … Continue reading

Signs that the travel industry is fighting back against false illness claims have been welcomed by a leading travel industry lawyer. Holiday firms can challenge fake claims, but they must act early and have the right processes in place, said … Continue reading

Q. How quickly has the number of claims spiralled? A. In 2015 we had 96 claims, and in 2016 we had 462, which is a near-400% increase. It’s a phenomenal rise. It’s still a small percentage in the big scheme … Continue reading

In a Q&A session at the ITT Conference, moderated by TTG Media managing director Daniel Pearce, Burling, who is also Tui’s chief executive Northern Region urged the industry to come together to stamp out the issue. “This is a situation … Continue reading

Travel businesses are being urged to cut the increasing risk of cybercrime in the sector by signing up to two free programmes to slash phishing emails and spam. Industry body Prevention of Fraud in Travel (Profit) launched a campaign to … Continue reading

Two Britons suspected of encouraging tourists to make fake food poisoning claims have been held by police in Majorca. The pair were detained yesterday by officials in northern Majorca in what are believed to be the first detentions of their … Continue reading

Travel Weekly is today launching a campaign to combat the scourge of fake holiday illness claims with the backing of the big three operators and Abta. Fight Fake Claims demands the new UK government changes the law to remove the … Continue reading

Free technology to fight cybercrime is to be offered to travel companies. The US-based Global Cyber Alliance, of which UK organisation Prevention of Fraud in Travel is a founding partner, will launch the initiative on May 30. It aims to … Continue reading

The hotel chain that owns Holiday Inn, Crowne Plaza, InterContinental and other brands said credit card information of their guests may have been stolen last year at thousands of locations, including more than 100 in Canada. British-based InterContinental Hotels Group … Continue reading

Bogus whiplash claims adding sizeable sums to all of our car insurance policies have come to the fore in the press over the years, and thankfully a clampdown on claims management companies (CMCs) and a capping of the legal fees … Continue reading

Cifas, the UK’s fraud prevention service, has released new figures showing that identity fraud has hit the highest levels ever recorded. A record high of 172,919 identity frauds were recorded in 2016 more than in any other previous year. Identity … Continue reading

Rebecca Waterfall, who worked for Incentivise, a travel agent based in Lymm, Cheshire, left her bosses more than £10,000 in the red – and the Conways more than £5,000 out of pocket after using her bosses’ credit card to pay … Continue reading

ABTA is calling on agents and operators to back their fight to stop a sharp rise in sickness claims by holidaymakers. It wants members to share their own experiences and provide evidence of the problem, which they say has escalated … Continue reading

It’s late in the day when the travel agent picks up the ringing phone. The caller ID on her display shows the call is local, but it’s not from a number she recognizes. The man on the phone identifies himself … Continue reading

Familes and older travellers will be targeted by Abta in a new year peak booking period ‘Travel with confidence’ advertising blitz. The growing issue of fraudulent websites, online scams and non-compliant travel companies that have no financial protection in place … Continue reading